Shipping policy
Shipping Policy
Free standard shipping on every order. There is no minimum order value, and we ship to 49 countries: the United States, Canada, the United Kingdom, all EU countries, Norway, Switzerland, Iceland, Australia, New Zealand, Japan, South Korea, Singapore, Hong Kong, Taiwan, Israel, the Gulf states (UAE, Saudi Arabia, Qatar, Kuwait, Bahrain, Oman) and Russia.
Processing time
Orders are packed and dispatched within 1–3 business days. You will receive a shipping confirmation email with a tracking number as soon as your parcel leaves our warehouse.
Delivery time
- Standard shipping (free): typically 7–15 business days after dispatch, tracked door to door.
- Expedited shipping (US$24.90–34.90): available at checkout for the United States, Canada, the United Kingdom, Australia, New Zealand, Japan, Norway and Israel, for faster courier delivery.
Delivery times are estimates; customs processing or peak-season carrier delays can add a few days.
Tracking
Every parcel is tracked. Use the tracking number in your shipping confirmation email, or contact us at support@sunnyfashion.com with your order number and we will check for you.
Customs and duties
Orders ship from our warehouse in China. For most destinations and order values no import duty applies; where a customs charge is levied by the destination country, it is the responsibility of the recipient.
Address changes
If you need to change the delivery address, email support@sunnyfashion.com as soon as possible. We can update it before dispatch; once a parcel has shipped, the address can no longer be changed.
Lost or damaged parcels
If your parcel is lost in transit or arrives damaged, contact support@sunnyfashion.com and we will send a replacement or issue a full refund.